FAQ

We know everyone will have some questions they would like answered. Take a look at the FAQ's below to see if we have the answers!  

 

ORDER STATUS

HOW CAN I SEE IF MY ORDER HAS SHIPPED?

Log into your account and click the [My Account / Order Status] link/icon in the upper right corner of the page to see the current status. You will also receive an e-mail as soon as your order is being prepared for shipment. This e-mail will include your tracking number and an estimated shipping date. If you do not receive a confirmation email, please check your junk mail/spam folder. If you cannot find any confirmation at all, please Contact Us, there is a chance you may have an error in your order information.

IS YOUR CLOTHING TRUE TO SIZE?

Yes, most of it. When possible we list the size chart on the product page.  Our men's sizing is very accurate to American standard sizing. Any t-shirt size chart or sweatpants size chart on google is comparable to our garment measurements. Our men's t-shirts are classified as “modern fit” which is slightly slimmer than an old school t-shirt. The women's t-shirts run small, and they are form fitting. We recommend getting one size larger than you would normally purchase if you don't like it too fit so snugly. The women's hoodies are shorter, meant to sit at the waist, not at the hip. All men's hoodies are true to size, they are made slightly larger than a shirt, because they are meant to be worn in place of a jacket, over other clothing of the same corresponding size.

MY ORDER STILL HASN'T SHIPPED AND ITS BEEN MORE THAN 3 DAYS.

Sometimes we have order delays with merchandise when it sells faster than we anticipated or when our garment suppliers have delays in getting our orders to us. We try very hard to prevent this and make sure everything is always on hand and ready to ship. We are not able to send out backorder notifications, so if you think it's taking too long, or your tracking number hasn't updated, please don't hesitate to shoot us an email and see what's going on with your order. We will always have an answer for you. Please contact customer support and they can get an answer for you.

WHEN WILL MY ORDER BE SHIPPED?

Our goal is to have your order packaged, sent to the post office, and it is on its way to you within 3 business days of you placing your order. This does not include weekends or holidays. Orders placed Friday, Saturday or Sunday will start processing Monday morning. Orders can be delayed by merchandise that is still in production or if we have delays from our suppliers.

MY PACKAGE GOT SENT BACK, AM I STILL ENTERED IN THE DRAWING?

Definitely! Merchandise delivery and the contest entries are two completely separate processes. When you place your order on our website, the moment you click submit and the money is taken from your payment method, two things happen:

  1. Your dream car giveaway contest entries are transmitted to Alliance Sweepstakes Services, the sweepstakes administrator located in New York
  2. Your merchandise choices are transmitted to our warehouse in Texas, where our awesome employees will gather your gear and mail it to you.

    HOW LONG DOES IT TAKE THE SHIPPING CARRIER TO DELIVER?

    All shipping time is based on your location. Our warehouse is located in Texas, so if you live in Colorado, chances are, your package will be there in a day or two. If you live in Maine, it can take up to 5 business days to get from our warehouse to your home. We ask that you follow the progress all of your packages using the www.usps.com or www.ups.com website, and let us know if anything doesn't look right to you.

    I PICKED THE WRONG SIZE/COLOR/ITEM ON THE ORDER I JUST SUBMITTED

    Please contact customer service if you need to change any sizes, colors, choices, etc on any order you have placed in the last 24 hours. If your order has already been prepared for packaging and shipment, you will need to follow the exchange processes. Please see the Returns/Exchanges page for more information. Remember we can only exchange or add to your order. We cannot cancel items. Please include your name and order number in your email correspondence.

    MY ADDRESS IS WRONG ON MY ORDER!

    Please contact customer service immediately. Please include the correct address, your order number and your name in the email. If you catch the mistake within 24 hours, we can usually correct it before your initial shipment is sent, so send the email the moment you discover the error. If your package has already shipped, please follow the tracking number and let customer service know when the tracking status says the package is being returned or if the package was delivered to the incorrect address. We will take it from there. There is no problem fixing the order, but we cannot monitor every order to make sure it's delivered to you safely, we may need a little help from you.

    MY PACKAGE IS BEING SENT BACK TO SAVAGE CARD CLUB! WHAT DO I DO?

    Don't panic! We've got this! Send an message to customer service that states your complete address, including any apartment number that should be on there. We will update that order invoice to show the correct address, so we can ship it right back out again as soon as we receive the package back in our warehouse. The post office usually takes about 3-5 business days to actually process the return, and then a few days to send it back to us. Please allow 10 business days for us to receive it from the date that the tracking status shows it is undeliverable and being returned.

    HOW DO I TRACK MY ORDER AND WHO IS DELIVERING IT?

    All packages are shipped through either the US Postal Service or UPS. There are two ways to see your tracking number.

    1. Log into your account and click the “My Account / Order Status” link in the upper right corner of the page to see your previous order information, this information will include a tracking number and link.
    2. You will receive an e-mail with your tracking number. If you do not see this email in your inbox make sure to check your spam folder. If you cannot find this email, please contact customer service

    MY ORDER NEVER ARRIVED, ITS BEEN MORE THAN 10 BUSINESS DAYS.

    Log into your account and click the “My Account / Order Status” link/icon in the upper right corner of the page to see previous orders you have placed. Click on the order you are inquiring about to see your order status. Ensure that the expected shipping date has passed. Input your tracking number at the USPS.com website to get an update of its location. If your tracking number says your package was delivered, please contact customer support. Be sure to include your order number and your name.

    I JUST GOT MY ORDER AND SOMETHING IS MISSING, IS IT SHIPPING SEPARATELY?

    We ship almost all orders in one shipment, we rarely if ever, split up orders. One exception to this is the posters, those are usually shipped in a long shipping tube, and we all know there's not much of anything else that will fit in that tube, so the poster could be separated from your order, but it is generally notated in writing on the invoice included with your shipments. If you are missing anything in your order, please contact customer service.

    CAN I PICK MY ORDER UP INSTEAD OF YOU MAILING IT TO ME?

    Unfortunately our insurance policy does not allow for this. We may be at a live event near you, and would be happy to coordinate pickup there. If you have an event you would like us to attend, please contact customer support.

     

    GIVEAWAY AND ANNOUNCEMENTS

    WHEN DO WE ANNOUNCE THE WINNER?

    Once the giveaway has ended we send all the entries to our sweepstakes company who conducts a computer random drawing and validation. This process usually takes 2-5 business days before we receive the Winners Name. Once we receive the Winners name we announce it live on our social media channels and post the winner on our website.

     

    INTERNATIONAL SHIPPING

    DO YOU SHIP TO MY COUNTRY?

    Please create an account by clicking the “My Account / Order Status” link/icon at the top right hand side of our site. During signup we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

    WHAT ARE MY PAYMENT CHOICES?

    During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. All prices shown are in US Dollars.

    WHEN WILL MY ORDER SHIP AND WHAT ARE MY SHIPPING CHARGES?

    Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

    WHAT IS THE RETURN POLICY?

    Please see our Store Policy for complete details regarding our return policy.

     

    GUARANTEES

    PRIVACY POLICY

    We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

    SECURITY

    This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

    Savage Card Club SSL Encrypted

    Our Platform uses Payment Card Industry Data Security Standard (PCI DSS) a security standard for organizations that handle credit and debit card information. 

     

    PRICING AND BILLING

    DO I HAVE TO PAY SALES TAX?

    This depends on your state of residence.

    I HAVE A QUESTION ON MY CHARGES.

    Click the “My Account / Order Status” link/icon at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

    I NEED A COPY OF MY RECEIPT/INVOICE.

    Click the “My Account / Order Status” link/icon at the top right hand side of our site to print invoices.

    WHEN WILL MY CREDIT APPEAR ON MY ACCOUNT?

    Credits usually take 7-10 business days from the time we receive your item(s).

    WHEN WILL MY CREDIT CARD BE CHARGED?

    Your credit card will be charged upon completion of checkout.

    CANADIAN FOREIGN CURRENCY TRANSACTION FEES

    If you are shopping from CANADA and are unsure of foreign currency transaction fees, please check with your credit card provider, Amazon Pay and/or PayPal. Savage Card Club does not charge any additional fees. Your bank, Amazon Pay and/or PayPal will convert the price in real time exchange rates to your local currency. All prices shown are in US Dollars.

     

    BUYERS GUIDE

    HOW DO I BUY/REDEEM A GIFT CERTIFICATE?

    We will be offering gift certificates in the near future.

    HOW DO I FIND MY PRODUCT?

    To find the product(s) you’re looking for, you may (1) use the navigation menus on the top & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

    HOW DO I NAVIGATE THE SITE?

    To navigate this website, simply click on a category you might be interested in. Categories are located on the top & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

    HOW DO I USE A COUPON?

    After adding items to your cart, click the "View Cart" link/icon at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.

     

    ADDITIONAL INFO

    HOW DO I CONTACT YOU?

    If we missed anything, please contact us with your question(s).

     

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